The form on this page enables you to:
- Formally and officially notify the booking officer of your wish to cancel a booking.
- Specify how you wish to receive any applicable refund
- As accommodation credits to be used against a future booking OR
- Direct Credit to your nominated bank account
Note that the web pages are using encryption to keep your data private. You can verify a web page is using encryption by checking for the padlock symbol in front of the URL. The main aim of providing this form for your use is to prevent the need to send bank details via plain text email.
To ensure that the request is being made by the owner of the booking, the data entered for the booking identifiers must all match correctly. The form processing software will send an email notifying the booking owner that the online request has been made, with all but any of the bank details entered. The email address sent to will be the one recorded for the contact person on the booking.
The booking officer will get a similar notifying email, also without any of the bank details specified.
The bank details will be saved securely in the booking system, and deleted after they are no longer required to provide the refund.