Pygmy Possum Ski Lodge, Charlotte Pass Village – link to Elouera Ski Club home page

Welcome to the Elouera Ski Club

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Home
Pygmy Possum Ski Lodge Booking Rates, Availability, Make a Booking Code of Conduct and Guidance for Your Stay at the Lodge Pygmy Possum Lodge Facilities Food at Pygmy Possum Lodge Getting to Charlotte Pass Village and Finding the Lodge Resources for Lodge Captains
Shoal Bay Holiday Unit
Club News Newsletters Notices and Articles Club Calendar KNP Events Calendar
Membership Resources for Existing Members How to Become a Member of Elouera Ski Club Articles of Association Membership By-Laws
Contacts

Change the Dates or Cancel a Pygmy Possum Lodge Booking and/or Request a Refund

The form on this page enables you to:
  1. Formally and officially notify the booking officer of your wish to cancel a booking.
  2. Specify how you wish to receive any applicable refund
    1. As accommodation credits to be used against a future booking OR
    2. Direct Credit to your nominated bank account

For Your Security

Note that the web pages are using encryption to keep your data private. You can verify a web page is using encryption by checking for the padlock symbol in front of the URL. The main aim of providing this form for your use is to prevent the need to send bank details via plain text email.

To ensure that the request is being made by the owner of the booking, the data entered for the booking identifiers must all match correctly. The form processing software will send an email notifying the booking owner that the online request has been made. The email address sent to will be the one recorded for the contact person on the booking.

The booking officer will get a similar notifying email.

Any bank details will be saved securely in the booking system, and deleted after they are no longer required to provide the refund.

Cancelling or Changing a Booking

Identifiers of the Booking to be Changed/Cancelled/Refunded

Note these details MUST match the details on the booking record in the system.
Check the most recent emailed PDF of the booking if you are unsure.

Booking ID
Booking SubID
Booking Start Date Enter date in dd/mm/yyyy format
Booking Contacts Details: Family Name (Do not include first name)
Booking Contacts Details: Email Address

 

Details of a Date Change or Partial Cancellation

Use this input box to provide details if you want to change the dates of a booking, or if you need to cancel only some of the people off the booking.

 

Refunds

The refund policy for cancelled bookings is available here. Refunds will be automatically given for booking cancellations in line with the published policy and no reasons are requested or needed.

 

Special Refund Requests

You can also request a refund at any time before the start of a booking on medical and compassionate grounds. If you intend to do so, check the box below and send supporting documentation to .

 

Refund Details

If your requested change will result in a refund due to you please provide the details required to enable us to supply the refund.

  1. How you would prefer to receive any applicable refund:
    2.  

  2. If you have specified Direct Credit provide the bank account details:

    Name on the Account
    Bank BSB Number
    Bank Account Number

 

 

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Page last updated: 02 Jun, 2026