Terms used on the booking form
Twin Share / Single Supplement / Room Allocation
Accommodation is allocated on a Twin Share basis unless the single supplement fee is selected and lodged with the initial booking application. i.e. Single supplement fees are to be paid in addition to the standard bed fees if a single person does not want to share a room. The single supplement fee is the same for adults and children. A limited amount of single room accommodation is available. It is not appropriate to ask to pay a single supplement fee to avoid room sharing at the time room allocations are being decided. Single people do not need to pay the single supplement provided they are prepared to share a room with someone from another booking party. All single supplements are subject to availability, special conditions and confirmation from the booking officer.
Note there are only two "family" rooms available per wing, and these are allocated first to the families with the youngest children. Where there is no family room available, it may be necessary for one parent to share with their young child, and the other parent to twin share with another adult.
Room Allocations are decided by the booking officer, and are not available until the week before the booking is to take place. This is to ensure the most appropriate room allocation is possible, even for parties which book in late. People may specify preferences, but there can be no expectation of priority for any particular rooms, regardless of when your booking was submitted.
Weekly vs Nightly Rates
The per week discounted rate is equivalent to 4 times the nightly rate. It applies to a stay from 4 to 7 nights long within a standard booking week (Sunday to Sunday). Note that each Sunday to Sunday component of a booking is charged independently of the rest of the booking for Winter Season bookings and for Summer High Season. During other Summer periods non standard week long bookings are charged at the weekly rate, and bookings for longer than a week are charged at one seventh of the weekly rate times the number of days stay.
Age Concessions
Child rates are applicable where age is 16 years and under.
Children 2 years and under, in a cot, are FREE.
Family Rates
Family rates may be available for some booking periods. Where it is available, the family rate applies wherever it is cheaper than the individual rates for up to four members of the one family, with at most 2 people 17 years and over counted within the four family members. Additional adults or children will be charged the individual rate.
Member Rates
The members rate is applicable to members, members' spouses, and their children aged 16 years and under. A member's dependant children aged 17 - 19 years may be booked in at the adult member rates. Non-dependent members children, and members children who are over the age of 19 do not qualify for members rates.
Non Member Bookings
Non members may apply for a booking either as guests sponsored by a member, or as guests without member sponsorship. Before the latter (guest bookings without member sponsors) are processed a board member will contact the guest to brief them about the lodge. Guests cannot make independent bookings in the priority booking round.
Payments
BPAY Payment Preferred
Please pay by
The Customer Reference number will be supplied to you with the
confirmation of your booking, or as part of the RESPONSE of your
online booking. The customer reference number will
be different for each booking you make. This is done to ensure that
each payment is credited to the correct booking.
Limitations on use of Accommodation Credits
There is a minimum percentage of the fees payable which must be covered by cash rather than accommodation credits. This is to ensure the club has sufficient cash funds to cover immediate bills. The percentage is currently set at 25%.
Other Payment Options
Post payments to:
ESC Bookings
PO Box 3157
Thornton NSW 2322
- Cheque Payments: Make cheques payable to Elouera Ski Club Inc and include your booking number on the back. Post with the form to the address above.
- Credit Card Payments: Write the details of your credit card to be charged in the spaces provided on the printed booking form response, then post to the address above. If your booking is being made at the last minute you will need to phone the booking officer to give them your credit card details.
GST
All accommodation rates include GST. The Club provides a combined GST tax invoice/booking receipt by email at the time each booking is Confirmed.
Food Store
- Some condiments only are available as part of the booking fee.
- Other non perishable food items are available for purchase from the food store. All non community food items used from the store are required to be paid for.
- Dockets to record food store purchases are available at the lodge, and must be filled in and returned to the club via the lodge captain along with the "Summary of Food Used, Payments and Refunds" form for the booking. This applies whether or not food has been used.
- Payment can be made in cash to the lodge captain, or pay the club directly following the instructions on the "Summary of Food Used, Payments and Refunds" form for the booking.
Cancellations
Cancellation Policy - Winter 2021 Bookings
The standard cancellation policy for bookings has been relaxed for the Winter 2021 season in order to give lodge guests greater flexibility in light of the COVID-19 situation. If you wake up ill on the day you would be coming in to the lodge, you can claim a full refund as long as you STAY AWAY and provide us with a Doctor's certificate.
Requests for refunds must be in writing or via email, and they will be made on the followig basis
- 4 weeks or more written notice - full refund, no Doctor's certificate required.
- less than 4 weeks written notice with a Doctor's Certificate - full refund.
- 2 to less than 4 weeks written notice without a Doctor's Certificate - 66% refund.
- less than 2 weeks written notice without a Doctor's Certificate - no refund.
Cancellation Policy - Standard Bookings
A cancellation administration fee of $10.00 is charged for every booking cancelled. This may be either taken as 5 accommodation credit points if credit points were used to secure the booking, or it will be effected by a $10.00 reduction in the value of any applicable refund.
Requests for refunds must be in writing or via email.
Refunds for standard (not whole lodge or single wing) bookings will be made on the following basis
- 6 weeks or more written notice - full refund less the fee.
- 4 to less than 6 weeks written notice - 66% refund less the fee.
- Less than 4 weeks written notice with a Doctor's Certificate - Accommodation Credit Points will be issued to the value of 50% of the booking costs less the fee.
- Less than 4 weeks notice without a Doctor's certificate - No refund.
- The Committee may exercise discretion if accommodation is re-let.
Single Wing or Whole Lodge Bookings
Single Wing or Whole Lodge bookings are not standard and can only be made in Summer Off-Peak times as determined by the board. They are subject to different conditions to the standard bookings made by individuals, families and small groups.
Payment Terms
- 10% of the full fee is required to be paid as an up front holding deposit at the time of the booking Offer
- the balance of fees is to be paid at least 6 weeks prior to the booking start (or at the time of the booking Offer if the Application is made less than 6 weeks prior to the booking start)
Cancellation Refunds Policy
A cancellation administration fee of $10.00 is charged for every booking cancelled.
- 6 weeks or more written notice - full refund less the $10.00 admin fee.
- 2 to less than 6 weeks written notice - 90% refund less the $10.00 admin fee.
- 1 to less than 2 weeks written notice - 80% refund less the $10.00 admin fee.
- Less than 1 week notice - 50% refund less the $10.00 admin fee.
